Privacy Policy
Last updated: October 2026 | Bansal Jewellers
At Bansal Jewellers ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, use our app, or shop with us in store. By using our website or services, you agree to the practices described in this policy.
Information We Collect
- Personal details: name, phone number, email address, billing and shipping address.
- Order details: products purchased, order history, invoices, and return or exchange requests.
- Payment information: payment is processed by secure third-party payment gateways. We do not store your full card, UPI PIN, or net-banking credentials on our servers.
- Technical information: IP address, device and browser type, pages visited, and cookies, collected automatically when you use our website.
- Communications: messages, feedback, and enquiries you send us by phone, WhatsApp, SMS, or in person.
How We Use Your Information
- To process, deliver, and track your orders, and handle returns, exchanges, repairs, and warranty requests.
- To contact you about your orders, account, and customer support queries.
- To send offers, promotions, and updates by SMS, WhatsApp, email, or calls, where you have agreed to receive them.
- To improve our website, products, and services.
- To prevent fraud and misuse, and to comply with legal requirements.
Sharing of Information
We do not sell your personal information. We may share it only with:
- Delivery and logistics partners, to ship your orders.
- Payment gateways and banks, to process payments and refunds.
- Service providers who help us run our website, messaging, and customer support, and who are bound to keep your data confidential.
- Government or law enforcement authorities, when required by law or to protect our rights.
Cookies
We use cookies and similar technologies to keep your cart, remember your preferences, and understand how visitors use our website. You can disable cookies in your browser settings, but some parts of the website may not work properly without them.
Data Security
We take reasonable security measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep your information only as long as needed for the purposes described in this policy, or as required by law (for example, for tax and invoicing records).
Your Rights
Subject to applicable law, you may:
- Ask to access, correct, or update the personal information we hold about you.
- Ask us to delete your information, except where we must keep it by law.
- Withdraw your consent to marketing messages at any time by contacting us or replying STOP to our messages.
Children's Privacy
Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors without the consent of a parent or guardian.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect as soon as they are posted on this page, so please review it periodically. Your continued use of our website after any update means you accept the revised policy.
Contact Us
For any questions, requests, or complaints about this Privacy Policy or your personal information, please contact us:
Support available: Mon–Sat, 10 AM – 7 PM (IST)